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S3C - Interventions offering: Consulting

Last update By C. Moretto Saturday Mar 22 2008 18:06

Vincent Van Gogh – Starry Night - 1889

This approach is employed with companies, who in order to solve a crisis or reach a particularly difficult objective turn to an external consultant. In this case, the strategic problem solver, identifies the “knot to be untied” or the target to be reached. He analyses the previously attempted solutions, that is, what has already been done but not produced significant results. Then, in accordance with the client, he maps out the intervention to be directly adopted within the company, based on the procedures that vary from case to case.
Usually, initial advice is minimal, in order to reduce inevitable resistance to change and to trigger a positive evolution within the organization. The strategy therefore aims at producing slight changes inside the system to generate a chain reaction of subsequent changes that will in turn lead to reaching the overall goal.
After having applied the most suitable strategy for the situation, the consultant measures up the effects produced and may proceed with the modification of the strategy to achieve the desired objective in the shortest time possible. At this point the consultant’s job is done. They explain every single step taken and give credit to the people involved, so they can recognize their own resources and activate them in the future.
Thus, the strategic consultant is not the expert who hands out advice or the specialist who formulates a diagnosis. He is process consultant who acts as a facilitator and catalyst of change, with the role of helping the clients to help themselves to reach their goals or find solutions.

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